Privacy Policy

Tariq Al-Afiya Pharmacy (صيدلية طريق العافية) · Baghdad, Al-Adhamiyah, Raghiba Khatoun St. · Last updated: 12 November 2026

This policy explains how Tariq Al-Afiya Pharmacy ("we") handles information when you message our Facebook Page, Instagram account or WhatsApp number. Our messaging assistant "Dr. Shams" answers customer questions about products, prices, availability and delivery, and helps place orders. Our pharmacists review medicine-related requests.

Information we collect

• Messages, photos and voice notes you send us, and our replies.
• Your name and profile identifier as provided by Meta (Messenger, Instagram or WhatsApp).
• Details you choose to give for an order: name, phone number, delivery address, and the products you request.
• If you replied to one of our ads, the ad you came from (provided by Meta).

How we use it

• To answer your questions and process and deliver your orders.
• To let our pharmacists check medicine requests and prescriptions.
• To improve the quality of our replies (for example, learning product prices and good answers from our staff).

We do not sell your information and we do not use it for advertising outside our own pharmacy.

Service providers

We use trusted providers to run the service: Meta (Messenger, Instagram, WhatsApp), our hosting and database providers, and AI model providers that generate draft replies. They process data only to provide the service to us.

Retention

We keep conversation and order records for up to 12 months, unless the law requires longer, or until you ask us to delete them.

Your choices and data deletion

You can ask us at any time to delete your data. See our Data Deletion Instructions. You can also ask to speak to a human at any point in the chat.

Contact

Phone / WhatsApp: 07866554455 · Address: Baghdad, Al-Adhamiyah, Raghiba Khatoun Street, opposite Kebab Kirkuk.